Refund & Return Policy – Zyphora Mart

Welcome to Zyphora Mart. Customer satisfaction is our priority, and we aim to provide a smooth shopping experience. Please read our Refund & Return Policy carefully before making a purchase.

Returns

We accept returns within 7 days of receiving your order. To be eligible for a return:

• The item must be unused, unopened, and in its original packaging.
• The product must be in the same condition as received.
• Proof of purchase or order confirmation is required.

Products that are damaged due to misuse, mishandling, or normal wear are not eligible for return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless received damaged or defective:

• Skincare and beauty products that have been opened or used
• Perfumes and cosmetics after opening
• Personal care items
• Sale or discounted items

Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review the issue and arrange a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed within 5–10 business days.
• The refund will be issued through the original payment method or bank transfer, depending on the order type.

Shipping charges are non-refundable unless the issue was caused by our side.

Exchange Policy

We only replace items if they are defective, damaged, or incorrect. Exchanges are subject to product availability.

Order Cancellation

Orders may only be canceled before they are processed or shipped. Once shipped, the order cannot be canceled.

Shipping Responsibility

Customers may be responsible for return shipping costs unless the item received was damaged or incorrect.